Are you ready to take off into new market opportunities the moment they are identified?
Are you able to maintain engagement with your current employees, partners, and customers?
Are you able to perform continuous process improvement so you are ready when still newer opportunities arise?
JSR Micro, the US subsidiary of global giant, JSR Corporation, was expanding into exciting new markets that promised to significantly alter its growth trajectory. But it needed new processes that would help leverage its market-leading capabilities for success with new customers in new verticals. It also needed to ensure that it continued to adhere to high quality standards, deliver outstanding customer service, and satisfy stringent customer, legal, and financial audit requirements.
In an informative case study session on Tuesday, November 11, 2014, Jim Mulready, Vice President, Global Quality at JSR Micro, sat down with BPM expert Nathaniel Palmer, to present best practices and other key take-aways from JSR’s successful business transformation journey. They were joined by Neil Simpson, CEO of Intalio partner Innovelocity, who shared insights into successful BPM initiatives at global corporations, and how these principles can be applied at other organizations to achieve business transformation objectives.
The discussion focused on how BPM and Case Management were applied to deliver benefits including faster response time, greater quality control, as well as the ability to expand both operating capacity and new business areas, without having to increase headcount or overhead.
The top 5 “must do” steps for transforming customer-facing processes to deliver on a superior customer experience.
Tips on identifying and differentiating between case management and traditional BPM for mission-critical business processes.
The top 3 mistakes most companies make with BPM initiatives, and how you can avoid them.
“With our expansion into Energy & Environment and Life Sciences, we were faced with challenges from new customer and new industry requirements. With the help of Intalio and Innovelocity, we were able to implement scalable solutions to address all of our needs.” –John Nishikawa, IT Manager, JSR Micro
Nathaniel Palmer VP and CTO, BPM.com
Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel is recognized as one of the early originators of BPM, and has the led the design for some of the industry’s largest-scale and most complex projects, involving investments of $200 Million or more.Learn more about Nathaniel
Jim Mulready VP Global Quality Assurance, JSR Micro
Jim Mulready has been head of Quality Assurance for JSR Micro since 2007. In this role he is responsible for all aspects of both product and business process quality, as well as alignment and shared learning among multiple JSR Member Companies around the world.Learn more about Jim
Neil Simpson Founder and Principal, Innovelocity
Neil Simpson is the founder of Innovelocity, a Business Process Management (BPM) consultancy and VAR with a 7-year track record delivering high-value solutions for clients in Healthcare, Government, High Technology Manufacturing and Automotive Manufacturing. Prior to Innovelocity, Neil held business process leadership positions at Intel Corp and Blue Shield of California.Learn more about Neil