Technical Support and SLA

Subscribers to Intalio|On Demand (not trial) are entitled to the following Service Level Agreement:

Term: month by month basis
Service days: Monday through Friday
Hours of operation: 9am-5pm
Response time: One (1) business day
Maximum support: Unlimited

Automatic software updates: Yes
Error correction: Yes

Pricing

Intalio|On Demand: $1.500 per month. Includes licenses, bandwidth, maintenance, and support.
Intalio|Portal: Included
Intalio|DMS: additional $1.500 per month. Using Alfresco.
Intalio|BAM: additional $1.000 per month.

Connectors
WSDL Connector: Included
JDBC Connector: Included
XForms Connector: Included
SMTP Connector: Included
POJO Connector: Included
JMS Connector: Included
LDAP Connector: additional $500 per month
SAP Connector: additional $1.000 per month

Features

External Variable Management: Included.
Process Reuse: Included.
Atomic Scopes: Included.
Clustering: Not included.
Failover: Included.
BPMN Workflow Model: Included.
HTTP Authentication: Included.
SSO: Included.
Indemnification: Not included.