Offerings

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Pricing	$250/user/month	$50/user/month	$99/user/month
User Limit	None	None	None
Standard Training and Support	Premier Included	Additional Cost	Included
Storage per User	1GB or 120MB/user	1GB or 30MB/user	250GB or 10GB/user

Sales Force Automation (SFA)

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Account, Contact, and Activity Managementt
Opportunity Managementt
Document Management
Notes and Attachments
Data Validation
CRM Console
Customizable Forecasting
Contract and Renewal Management
Integration with Third-Party Methodologies			Fall 2009
Product Catalog
Revenue Schedule Management			Summer 2009
Account and Opportunity Team Selling
Client Lifecycle Management
Advanced Call Scripting			Summer 2009
Territory Management
Mass Quota Updates
Workflow and Approvals
Analytic Snapshots

Partner Relationship Management (PRM)

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Full Set of PRM Features	$		Summer 2009

Marketing Automation

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Google AdWords			Summer 2009
Web Site Lead Capture and Tracking
Lead Management, Routing, and Assignment
Document Management
Email Templates
Mass Email and Tracking
Campaign Management
List Management
Advanced Call Scripting			Summer 2009
Workflow and Approvals

Customer Service and Support

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Case Management
Data Validation
Document Management
Case Queues and Auto-Assignment			Summer 2009
Advanced Case Escalation and Notification			Summer 2009
History Tracking
Knowledge Base and Suggested Solutions
Multilingual Solutions
Agent Console
Service Dashboards
Call Center
Web and Email Case Capture
Asset Management			Summer 2009
Service Entitlements
Customer Portal	$		Summer 2009

Content and Idea Management

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Content Management	$
Idea Management			Summer 2009

Real-Time and Historical Analytics

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Standard and Custom Reports
Custom Report Formulas
Custom Conditional Highlighting
Customizable Dashboards
Analytic Mashups
Read-Only Report Access

Desktop and Mobile CRM

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Integration with Outlook and Office
Integration with Lotus Notes
Offline Access			Fall 2009
Desktop Solution Administration
Mobile Access

Data Model Customization

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Custom Fields per Object	500	Unlimited	Unlimited
Total Custom Objects	2,000	Unlimited	Unlimited
Custom Object History Tracking
Custom Formulas
Fields Data Validation
Custom Object Sharing Controls

User Interface Customization

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Total Custom Tabs	Unlimited	Unlimited	Unlimited
XML Programming Language	Visualforce		X#
Graphical Programming Environment
Drag-and-Drop Custom Layouts
Embedded Mashups
Custom Buttons
Global Translation Workbench
Rename Tabs and Labels
Multiple Custom Page Layouts
Record-Dependent Page Layouts
AJAX Toolkit
Standard Button Overrides

Enterprise Administration

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Account-Based Sharing Controls
Record-Level Security
Field-Level Security			Summer 2009
Multidepartmental Administration
Profile-Based Departmental Security
Delegated Administration
Opportunity, Lead, and Case-Sharing Controls

Business Process Controls

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Lead and Case Routing
Multistep Approval Processes
Workflow Automation Rules and Tasks
Multiple Business Processes
XML Programming Language	Visualforce		X#

Application Environment

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Application Installation	AppExchange	SugarExchange	Intalio|Exchange
Maximum Custom Apps	Unlimited	Unlimited	Unlimited
Platform Edition	$		Included

On-Demand Database

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Platform Service Delivery
Import/Export Utilities
Import De-Duplication
Weekly Export Service
Real-Time Database Mirroring
Data Loader
Development and Test Environment			Summer 2009

Integration Platform

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Integration with Outlook and Office
Integration with Lotus Notes
Web Services API
Metadata API
Single Sign-On with LDAP Integration
Connector for SAP	$		$
Connector for Oracle	$	3rd party	$

Architecture

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	On-Demand
Multi-tenant Architecture	DB Virtualization	HW Virtualization	HW Virtualization
Implementation Platform	Java and PL/SQL	PHP	J2EE
1-N Relationships
N-N Relationships
Support for Multiple Operating Systems
Support for Multiple Databases
S3 Storage

Collaboration

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
AJAX Calendar
Advanced Email Client
RSS Reader
Organization Chart Editor
Project Management (with Gantt Charts)
Rich Text Editor
Spreadsheet Editor
Blog Engine			Summer 2009
Wiki Engine			Summer 2009
Facility and Equipment Management

Development Tool

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Graphical Mashup Builder
Extensive Library of Adapters and Connectors
Extensible Web-based Code Editor
Graphical Data Mapping and Transformation

Document Management

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
WebDAV Support
JSR-170 Support
CMIS Support

Process Execution

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Basic Workflow Engine
BPMN Process Modeling Tool
BPEL Process Engine

Sales Force Automation

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Business Activity Monitoring
Business Rules Engine			Summer 2009
Complex Event Processing Engine			Fall 2009
Enterprise Service Bus			Fall 2009
Spreadsheet Engine			Fall 2009

Service and Support

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Defect Management
Release Management

Enterprise Resource Planning

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Sales Order Processing
Quote Management
Billing
Pricing Lists
Discount Lists
Unit Groups
Product Bundles
Shipping Provider Management
Multiple Currencies
Tax Rates
Custom Invoices

Common Features

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
AJAX Interface with Drag-and-Drop Support
Tags for All Objects
Folders
Search Folders
Global Search
Saved Search
Quick Add
Mass Update for All Objects
Clone Record for All Objects
Record Deactivation
Print and Print Preview
SyncML Support
vCard Import/Export
Calendar Views for All Objects
Advanced Filters
Nested Grouping
Column Formatting
Row Formatting with Custom Styles

System Administration

	Salesforce.com	SugarCRM	Intalio|CRM
	Unlimited Edition	On-Demand	Enterprise Edition
Customizable Print Templates
Schedulable System Jobs
Active User Session Management