Offerings

	Group	Professional	Enterprise
Pricing	$9/user/month	$49/user/month	$99/user/month
User Limit	5 Users Maximum	3 Users Minimum	3 Users Minimum
Standard Training and Support	Included	Included	Included
Storage per User	5GB/user	10GB/user	20GB/user

Sales Force Automation (SFA)

	Group	Professional	Enterprise
Account, Contact, and Activity Managementt
Opportunity Managementt
Document Management
Notes and Attachments
Data Validation
CRM Console
Customizable Forecasting
Contract and Renewal Management
Integration with Third-Party Methodologies			Winter 2009
Product Catalog
Revenue Schedule Management		Winter 2009	Winter 2009
Account and Opportunity Team Selling
Client Lifecycle Management
Advanced Call Scripting			Spring 2009
Territory Management
Mass Quota Updates
Workflow and Approvals		Spring 2009	Spring 2009
Analytic Snapshots

Partner Relationship Management (PRM)

	Group	Professional	Enterprise
Full Set of PRM Features			Spring 2009

Marketing Automation

	Group	Professional	Enterprise
Google AdWords	Summer 2009	Summer 2009	Summer 2009
Web Site Lead Capture and Tracking
Lead Management, Routing, and Assignment
Document Management
Email Templates
Mass Email and Tracking
Campaign Management
List Management
Advanced Call Scripting			Spring 2009
Workflow and Approvals		Spring 2009	Spring 2009

Customer Service and Support

	Group	Professional	Enterprise
Case Management
Data Validation
Document Management
Case Queues and Auto-Assignment		Winter 2009	Winter 2009
Advanced Case Escalation and Notification		Winter 2009	Winter 2009
History Tracking
Knowledge Base and Suggested Solutions
Multilingual Solutions
Agent Console
Service Dashboards
Call Center
Web and Email Case Capture
Asset Management	Spring 2009	Spring 2009	Spring 2009
Service Entitlements		Spring 2009	Spring 2009
Customer Portal	Spring 2009	Spring 2009	Spring 2009

Content and Idea Management

	Group	Professional	Enterprise
Content Management
Idea Management		Spring 2009	Spring 2009

Real-Time and Historical Analytics

	Group	Professional	Enterprise
Standard and Custom Reports
Custom Report Formulas
Custom Conditional Highlighting
Customizable Dashboards
Analytic Mashups
Read-Only Report Access

Desktop and Mobile CRM

	Group	Professional	Enterprise
Integration with Outlook and Office
Integration with Lotus Notes
Offline Access		Spring 2010	Spring 2010
Desktop Solution Administration
Mobile Access

Data Model Customization

	Group	Professional	Enterprise
Custom Fields per Object	Unlimited	Unlimited	Unlimited
Total Custom Objects	Unlimited	Unlimited	Unlimited
Custom Object History Tracking
Custom Formulas
Fields Data Validation
Custom Object Sharing Controls

User Interface Customization

	Group	Professional	Enterprise
Total Custom Tabs	Unlimited	Unlimited	Unlimited
XML Programming Language	Fusion	Fusion	Fusion
Graphical Programming Environment
Drag-and-Drop Custom Layouts
Embedded Mashups
Custom Buttons
Global Translation Workbench
Rename Tabs and Labels
Multiple Custom Page Layouts
Record-Dependent Page Layouts
AJAX Toolkit
Standard Button Overrides

Enterprise Administration

	Group	Professional	Enterprise
Account-Based Sharing Controls
Record-Level Security
Field-Level Security	Spring 2009	Spring 2009	Spring 2009
Multidepartmental Administration
Profile-Based Departmental Security
Delegated Administration
Opportunity, Lead, and Case-Sharing Controls

Business Process Controls

	Group	Professional	Enterprise
Lead and Case Routing
Multistep Approval Processes		Spring 2009	Spring 2009
Workflow Automation Rules and Tasks		Spring 2009	Spring 2009
Multiple Business Processes		Spring 2009	Spring 2009
XML Programming Language		X#	X#

Application Environment

	Group	Professional	Enterprise
Application Installation	Intalio|Exchange	Intalio|Exchange	Intalio|Exchange
Maximum Custom Apps	Unlimited	Unlimited	Unlimited
Platform Edition	Included	Included	Included

On-Demand Database

	Group	Professional	Enterprise
Platform Service Delivery	Intalio|On-Demand	Intalio|On-Demand	Intalio|On-Demand
Import/Export Utilities
Import De-Duplication
Weekly Export Service	Automated Backups	Automated Backups	Automated Backups
Real-Time Database Mirroring
Data Loader
Development and Test Environment			Spring 2009

Integration Platform

	Group	Professional	Enterprise
Integration with Outlook and Office
Integration with Lotus Notes
Web Services API
Metadata API
Single Sign-On with LDAP Integration
Connector for SAP			$
Connector for Oracle			$

Architecture

	Group	Professional	Enterprise
Multi-tenant Architecture	OS Virtualization	OS Virtualization	OS Virtualization
Implementation Platform	J2EE	J2EE	J2EE
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