Services

Intalio provides a complete range of professional services to ensure the success of your most ambitious cloud computing projects that includes mobile app development, bpms, leading app server and more. Our team of experts stands ready to train your staff, assist in the development of your architecture, and support your project on a day to day basis.

Training

Intalio’s opensource Business Process Management System(BPMS) experts offer a variety of training services to meet different needs of our customers. The services offered usually range from short online sessions to four-day on-site classes that cover everything from business process management to methodology. Learn more about training services click here.

Consulting

Intalio provides a wide range of consulting services to ensure the success of your project, such as deployment of mobile solution for airline passengers, online self-service portal for community residents and financial closing process for banking customers.

Consulting Services from the Experts

Our consulting team consists of Process Experts who worked on some of the most demanding projects at customer sites around the world. The expertise gained through implementation of the projects that are large and complex in nature enables us to provideyou a team of best consultants in the industry. Intalio’s Experts are available for on-site consulting projects that require advanced architectural expertise, or extension of the Intalio platform. Our experts are available at a daily rate of 3,000 $/€, plus expenses.

Consulting Packages

Intalio offers a variety of consulting packages for business process management system (BPMS) that include limited time software licenses, technical support services and direct assistance from our in-house experts along with complete access to Intalio’s knowledge base and internal wiki. Our consulting packages start at 5,000 $/€.

  • Developer Advice: Expert assistance for your custom development projects

  • Startup Coach: Get started with our open BPMS in the right direction

  • Accelerated: Enable rapid deployment of your first BPMS project

  • Fast Track: Risk- free implementation of your BPMS projects

  • Life Cycle Assistance: Ensure smooth life cycle planning and management

Please contact us for more information regarding the above consulting services.

Support

Intalio|bpms subscriptions offer flexible software license bundled with BPMS support services. We offer several service level agreements to meet all customer needs from inexpensive developer assistance to 24×7 support for mission-critical deployments.

Support Services Overview

Development support is offered with a single Service Level Agreement. Production BPMS support is offered at three levels:

  • Pre-Production: Get professional support during development within a tight budget.
  • Gold: Receive the best support within regular business hours.
  • Platinum: 24×7 support, immediate access to Intalio’s engineers.
Development Production
Pre-Production Gold Platinum
Term
3 months 1 year 1 year 1 year
Days
M-F M-F M-F 365 days
Hours of Operation
9am-5pm 9am-5pm 9am-5pm 24 hours
Response Time
2 business days 1 business day 4 hours 2 hours
Maximum Tickets
Unlimited Unlimited Unlimited Unlimited
Automatic Updates
No Yes Yes Yes
Correction of Errors
No No Yes Yes
Enterprise Support
Development only Annual* Annual* Annual*
Source Code
Yes** Yes Yes Yes
Operations Network
Yes Yes Yes Yes
Starting Price
€/$6,000 €/$9,995 €/$25,000 Contact Us

* Optional ability to convert to perpetual license.

** For contracts lasting at least one year.

Development Support

This 3 months program supports customers during development and offers:

  • Development license for Intalio|bpms Enterprise Edition

  • Right to deploy on any Intalio certified platform

  • Limited to development environment

  • Source code, with rights to modify and extend

  • One named account for the Intalio Operations Network

  • Contact through the Intalio Operations Network

  • Monday-Friday | 9am-5pm local time zone | 2 business days response time

  • Unlimited number of questions/tickets

  • Starts at 6,000.00 (USD/EUR) for 3 months


Pre-Production Support

This entry level 1 year program supports customers in development and offers:

  • Development license for Intalio|bpms Enterprise Edition

  • Right to deploy on any Intalio certified platform

  • Source code, with rights to modify and extend

  • One named account for the Intalio Operations Network

  • Contact through the Intalio Operations Network

  • Monday-Friday | 9am-5pm local time zone | 1 business day response time

  • Unlimited number of questions/tickets

  • Automatic software updates

  • Starts at 9,995.00 (USD/EUR) per year


Gold Support

This mid-level 1 year program supports customers in production and offers:

  • Production license for Intalio|bpms Enterprise Edition

  • Right to deploy on any Intalio certified platform

  • Source code, with rights to modify and extend

  • Two named accounts for the Intalio Operations Network

  • Contact by email, phone, or through the Intalio Operations Network

  • Monday-Friday | 9am-5pm local time zone | 4 hours response time

  • Unlimited number of questions/tickets

  • Automatic software updates

  • Correction of errors

  • Starts at 25,000.00 (USD/EUR) per year


Platinum Support

This advanced 1 year program supports mission-critical deployments and offers:

  • Production license for Intalio|bpms Enterprise Edition

  • Right to deploy on any Intalio certified platform

  • Source code, with rights to modify and extend

  • Two named accounts for the Intalio Operations Network

  • Contact by email, phone, or through the Intalio Operations Network

  • Private escalation phone number, designated upon subscription

  • 365 days | 24×7 | 2 hours response time (1 hour by phone)

  • Unlimited number of questions/tickets

  • Automatic software updates

  • Correction of errors

  • Contact us for pricing

Intalio Operations Network

The Intalio Operations Network is restricted to subscription customers and offers:

  • Direct interactions with Intalio’s support team

  • Regular updates on open tickets

  • Access to software updates and patches

  • Access to preview releases of Intalio|bpms Enterprise Edition

  • Access to advanced developer documentation (Wiki)

  • Access to Intalio’s Engineering & QA blog

Process Assurance Testing Service

The Process Assurance Testing Service is a recent addition to our services offering. Here is how it works:

  • Customers give us their processes, along with any service stubs so there are no external dependencies.

  • Our engineers test the processes against every release build of Intalio|bpms.

  • Any regression issues that are revealed are then fixed by Intalio before the build is actually released.

What is the value to customers?

  • Get direct assurance that a software upgrade is safe for production deployment.

  • Learn in advance if your current systems configuration will perform well with the new release.

  • Save time when deploying new releases.

Please contact us for more information.

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