Almost every organization in the world is including digital transformation as an essential component in their business strategy. Digital transformation has proven to exploit productivity and enhance the customer experience. Organizations want to streamline their business vision and they can only do that once they take the decision to update the tools and technologies that are holding them back.
For any digital transformation journey to be successful, it needs to have the right tools. We have divided the tools into three main components which we will be sharing with you in this blog.
Identifying the three main components…
The first step for digital transformation is building the right infrastructure. You need to build a data center or you can use a cloud offering. After having the right hardware ready and in order to complete your infrastructure system, you need to acquire the right core applications. You will need to have a mail server, fileserver, firewalls, identity server, and so on. Once you build your infrastructure you can go to the next level.
2) Business Application
The second component needed in your toolset is business application. For a digital transformation to be successful it needs to impact the business. Business units will have different business needs, you will need to acquire the needed business application for each one of them. For example you will need a business app for customer service. You will need another business app for correspondence management and so on…
3) Smart Application
The third component in your toolset is the smart application. You will need to use cognitive services to ease the work of employees and make it more efficient. For example you will need documents classification and OCR to minimize the human interaction and eliminate human error in the process of capturing data and documents.
Having the right tools is not always enough for the success of the digital transformation journey. Management and culture play an essential role in the success of the transformation process. You will need the buy-in of the management to ensure getting the support of the employees and departments to avoid any internal obstacles.
Although management involvement is very important, people always will resist the change because “the devil you know is better than the devil you don’t”. For example every time WhatsApp or Facebook release a new updated version, people will immediately start complaining about the new features. They simply don’t like the change. Understanding the culture, providing ease of transfer and a sense of safety, and adapting accordingly are key factors in success.
Your implementation approach should be your master plan based on all the variables we have discussed (tools , culture, management needs, etc…) try to be as agile as possible. Create awareness for your plan and make sure to set expectations. Explain to people the benefits of the digital transformation and how it will make their life easier. Try to report the status regularly to the management to keep them informed, you don’t want to lose their support.
Intalio has come a Long Way!
Intalio supports companies and organizations around the globe by helping them achieve digital transformation while in compliance with the established rules and regulations. We help them build and manage content-driven processes that support a wide range of business opportunities.
If you’re unsure of where to start your digitization journey or you’ve got some problems or challenges that you’d like to share, then please share them with us and we will put you on the right path!