Intalio FR

Functional Configuration Management Lead

CM Lead position summary:

Intalio is looking to hire a Configuration Management (CM) lead who will be leading a team of functional products configurators and client support consultants, in France (with potential additional projects across Europe), to fulfill projects in different industries (Financial services, public sector, insurance, energy & utilities, healthcare..etc.)
The CM lead will be working closely with three departments (PMO, the tech department, and the pre-sales) to ensure product customization upon clients’ needs and maintain a high QoS to ensure Intalio clients’ satisfaction.
The lead will also be helping in setting the right processes & procedures to optimize the teamwork internally and manage the creation of template-like industry-specific configurations.

What you will be doing: 

  • Lead the SCP products customization functional team to fit clients’ needs
  • Manage the follow up with Intalio client from project scoping phase until deployment and support/maintenance phase post-go live
  • Manage the team support tickets
  • Contribute to products pre-set configuration evolution
  • Understand CSP requirements in the French market and European market, especially on the ECM Europe regulation part, and feed the product team with the outcomes accordingly
  • Write pre-set templates for functional specification documents by industry
  • Collaborate with the PM and the technical lead to writing clients’ project specification document
  • Work with the tech core team to create proper tooling for faster: support, deployment, migration, and better issues debugging
  • Plan your team contribution in the projects QA and test campaigns to ensure high quality of delivery
  • Draft a template for common functional tests across industries to feed test automation tool
  • Provide the clients with the needed training on existing/new products
  • Work with the pre-sales team on RFPs when needed
  • Setting SOPs for the team to follow per client
  • Work with the internal teams to setup client/demo environments
  • Use tools like Jira for task and project management, Confluence for documentation

What you will bring along | Qualifications: 

  • CCE Engineering or computer science degree or a tech-savvy industry-related expertise
  • 7-10 years’ experience with a keen interest in technology
  • ECM/CSP related experience is a must
  • Previous Digital/Technical knowledge is a must
  • Configuration Management experience is a must
  • Product management experience is a big plus
  • Customer/Client orientation and related experience is a plus
  • French & English are a must
  • Interpersonal skills, enthusiasm, and rigor are critical assets for this position
  • Good communication skills, both written and verbal
  • Previous team leadership skills
Upload your CV/resume or any other relevant file. Max. file size: 2 MB.