Ministry of Foreign Affairs in Kuwait Overhauls Diplomatic Communication with Intalio’s Innovative Solution
Kuwait City, Kuwait – December 2024 – Intalio, the world leader in Intelligent Information Management, has successfully delivered a full-scale correspondence management solution for the Ministry of Foreign Affairs of Kuwait. Initiated on January 1, 2022 and completed on March 31, 2024, this project has enhanced the speed and security of diplomatic communication of the Ministry considerably.
Overcoming Challenges
Intalio’s Ministry of Foreign Affairs for the State of Kuwait manages its international relations and suffers from an old paper-based communication system. Manual procedures, a lack of adequate communication among departments and embassies, and worries about document security obstruct efficient diplomatic performance. The ministry required a solution that would support mobility and allow better tracking and management of correspondence.
Solution Overview of Intalio
The challenges mentioned above were head-on addressed by Intalio’s solution, which includes Intalio CTS, Intalio Viewer, Intalio Digital Signature, Intalio CTS Mobile, and Intalio Watermark. The system is currently used by all internal departments and connected with Kuwaiti embassies abroad to facilitate effective communication and document management.
Key Highlights of the Solution
Streamlined Correspondence: Intalio CTS automates correspondence management, streamlining communication between internal departments, Kuwaiti embassies abroad, and foreign embassies within Kuwait.
More secure documents: With Intalio Digital Signature, a diplomatic document signed in is assuredly secure and verifiable; with Intalio Watermark, no unauthorized person can copy, print, or leak out sensitive diplomatic documents.
Mobile Access: Any number of mobile users with access to managing and approving correspondence from the field enhances productivity and ensures time-to-time communication across all locations through Intalio CTS Mobile.
Seamless Document Viewing: Intalio Viewer efficiently offers document visualization and processing and enables consistent and streamlined access to a large number of documents by each user.
Scalable and Centralized Solution: It supports an unlimited large number of users with access across multiple departments and embassies, with smooth integration and coordination throughout the organization.
Positive Impact and Client Feedback
The implementation of Intalio’s solution has significantly improved the efficiency of communication and security of documents for the Ministry of Foreign Affairs. It has been met with almost unanimous approval by the Ministry, as evident from Abdulrahman Al-Jassem, Head of Applications Department, who is delighted to see the impact of the system.
Intalio’s Innovative Approach
“Intalio is honored to work with the Ministry of Foreign Affairs to better facilitate diplomatic communications and promote national security,” said Hazem Mashal, Intalio Country Manager in Kuwait. “Our full suite of solutions ensures safe and streamlined handling of sensitive documents and communication that the Ministry can now use its energies on other critical areas.
The Ministry of Foreign Affairs (MOFA) in Kuwait is responsible for managing the country’s diplomatic relations, foreign policy, and consular services. It represents Kuwait internationally, oversees embassies and consulates, and ensures secure communication with foreign entities.
About Intalio
Intalio is a global leader in Intelligent Information Management, recognized in the Gartner Magic Quadrant as a visionary for its innovation and industry leadership. We deliver cutting-edge solutions in Enterprise Content Management, Workflow Automation, Data governance, and Artificial Intelligence, empowering organizations to optimize operations, enhance collaboration, and make data-driven decisions. Our technology ensures success in a constantly evolving digital world, enabling our clients to stay ahead of the curve and meet the challenges of tomorrow with confidence.
About MOFA
The MOFA of Kuwait acts as the nation’s engine for its international presence through strategic foreign policy development, management of relations with other countries, supervising all embassies and consulates worldwide and delivering basic consular services to the Kuwaiti people in foreign states. MOFAs work ensures that Kuwait’s interests are represented in a manner that ensures national interests are secured, as well as the promotion of cooperation and mutual understanding while maintaining the safety of communication.
