It goes without saying that ongoing maintenance, enhancement, and support are the lifeline of successful businesses allowing them to offer consistent service and subsequently build brand trust. Organizations are continuously searching for certified experts who are willing to align their efforts with the company’s objectives, from initial offering to product end-of-life.
The accumulated experience of Intalio’s professionals and its vast network of strategic partners provides personalized hardware and software support packages that fit every need. This trusted combination guarantees timely and on-budget maintenance and support services to those who need it.

BENEFITS OF INTALIO SUPPORT AND MAINTENANCE SERVICES

Experts At Your Disposal

Benefit from a professional workforce familiar with your needs and your industry’s best practices.

Dedicated Service Schedule

Automate your routine maintenance schedule so you can focus on managing your organization.

Emergency Service

Rest assured that a support team is ready to handle issues as they arise to keep your processes up and running.

Cost Reduction

Save up by establishing a maintenance and support agreement that’s proven to be less costly on the long run.

Maintenance and Support Packages

After Sales Support Services

Benefit from after-sales warranty services on all products and installations. Take advantage of an experience spanning over 10,000 cases tackling the following challenges:
Core solution bug fixing.
Operational difficulties and blocked processes.
Hardware or software performance issues.
Hardware defects.

Corrective Software Maintenance

Address errors within software applications that could impact various parts of your program including design, logic, and code.
Access Intalio support portal or contact an expert through a 24/7 hotline or by email.
Utilize remote assistance through Remote Desktop and a Virtual Private Network where available.
Leverage both planned and emergency assistance.
Check the system's and perform maintenance audit on a bi-weekly basis.
Benefit from 2 onsite engineers offering you the required technical support.
Fix bugs on all deployed solutions.
Keep fault incident report up to date.

Service Upgrade

Improve your systems to enhance performance, increase security, and ensure business continuity and growth. Take advantage of automatic updates and simple manual upgrades.
Upgrade your solutions to latest version regularly.
Ensure system stability and security with latest features.
Reduce risks and vulnerabilities by keeping your systems up to date.
Troubleshoot any issue faced when upgrading the systems.
Provide post upgrade support.

Professional Services Support

Achieve a multitude of operations with the help of Intalio engineers:
Integrate new functionalities or configure and customize existing ones.
Perform onsite and offsite customization and deployment.
Migrate to another environment or technology.
Translate applications to different languages.
Introduce new features and enhancement to the proposed solution.
Request analysis, training, onsite consultancy, workshops, and meetings following the project sign-off and acceptance letter.