The Impact of COVID-19 on Content Services
Ever since the global pandemic hit the world it has changed our reality and many things around it. In addition to the fact that we are all asked to stay in the safety of our own homes – for who knows how long – COVID-19 has changed our relationship with each other and the outside world.
We are witnessing an uprising in the way people and businesses are using technology. Though we do not know what to expect in the coming weeks, we have already started to see changes in the way businesses are operating internally and externally. It’s safe to say that these changes are only the beginning of the digital transformation revolution.
In the new reality of Coronavirus – everyone has been turning to the safety of the online world to get things done, whether it’s for education, news, entertainment, communication and even the most apparent, remote working. We all know that in order for businesses to survive in the modern business world, they will need to digitally transform their business workflows. However, now with the arrival of this pandemic, digital transformation has shifted from something essential to something beyond critical.
COVID-19 and its Impact on Businesses –
In addition to the human impact, there has been a significant impact on businesses globally during this pandemic. Businesses are facing many challenges trying to survive; they are left with two options. Either they shut down, or rapidly change the way they do business through digital transformation. Organizations which were partially digitized are beginning to shift to fully digital. Organizations that have not even thought of transforming digitally are forced to do so for survival.
Due to the current situation, organizations that offer services to end users that were accessible manually or were partially automated have now shifted to offering those services fully digitally. Applicants now submit their requests online, where some limitations previously requested their “physical attendance”. COVID-19 completely shifted services to become all–inclusive. All kind of requests are now accepted with electronic documents instead of the original documents.
As we all know, the COVID-19 virus can be easily transmitted through paper. This automatically disregarded all physical paper-work procedures. Even organizations in the public sector showed flexibility by cancelling all paperwork and making data accessible from anywhere without the need to access the physical copies from offices. Therefore, all legal constraints are showing more flexibility on the use of electronic documents.
We are also recognizing flexibility with decision-makers. Before COVID-19, decision-makers had very limited choices to where they could take their decisions from. Today, they are left with no other choice but to take those decisions remotely. Consequently, we see a need to adapt necessary systems to mobile, tablets and other devices to ease their decision-making process.
Additionally, meetings shifted to become virtual meetings. However, not any virtual meeting platform is sufficient for organizations. Today, there is a need for a full-fledged virtual meeting management solution for businesses offering services other than video/audio call.
The key component of digital transformation is an efficient Content Services Platform as it plays a vital role in enabling this transformation since all customer interactions begin and end with content. Businesses that have effectively set a digitized content management strategy are able to function under any given circumstance. Therefore, if your organization has not digitized yet, now would be a good time to start or you will fall back.
The Importance of Content Services during COVID-19
Under the given circumstances, content services are essential as through it all the content-driven interactions can be streamlined and automated. Businesses can also benefit from an omnipresent, multi-channel access to critical documents, communications, and other customer content.
Now more than ever, organizations need it to enable businesses to stay connected across teams and systems to maintain customer support and offer stability. If we take a typical scenario today of workers trying to complete a task remotely from home, an effective content services platform will allow them easily access the right information from any device, review and send required documents, approve and sign them through the digital meansThis will not only improve work productivity and efficiency, but also allow organizations to expose their services to new channels and consumers, ensuring sustainability and continuity
The Future of Content Services
With COVID-19 affecting the way organizations do business, the implementation of content services has been accelerated and modified with a focus on the internal structure of an organization and the need to implement a vertical process management automation that fit its strategy, objective and goals.
Aspects of content services solutions that were previously considered a luxury, or nice to have features are now critical and mandatory for organizations’ survival. Though legal constraints will no longer hold any business procedure back, organizations will no longer be able to go on with the basic content management services. Instead they will focus on business specific content-centric solutions such as:
End to end Meeting Management Solution:
Video conferencing solution will have to provide additional features than video and audio. Organizations will see the need to implement a proper virtual meeting management system that provides the option to create an agenda, schedule for the meeting, monitor attendance, create minutes of meeting, record and extract some parts of the meeting and so on.
Crisis Management Tools:
Organizations have to be prepared by implementing an integrated crisis management solution to fill any potential gap a business is likely to face. Intalio offers a solution designed to protect any businesses during a crisis triggered by internal or external factors to ensure that management and teams can continue to operate for business continuity. Information can be shared between teams and decision makers- in real time- as they are provided with the necessary set of tools needed to collaborate quickly, make better decisions, plan, take action and track their response.
Mobility Tools:
Complete your tasks on the go from anywhere in the world through a native mobile app suitable for tablets and mobile devices operating on Android or IOS. Tools like Correspondence Mobility and Executive Portal provide you with all the needed functionalities to complete your tasks remotely. You can interact with the system through a user-friendly interface adapted to all sort of smart electronic devices. This wil allow to to find, track, review, amend and even sign documents and correspondences at any time, from any place using your preferred device.
Digital Signature Software:
With the global migration from paper-based documents to electronic assets such as messages and correspondences, the adoption of digital signatures software has emerged across all industries. Intalio© Sign can be added to any core solution to provide digital signature capabilities by using a set of Library Solutions containing all core functionalities such as signatures, certificates, database connections, and much more.
Advanced security measures have been implemented to create an unforgeable digital signature: powerful encryption techniques coupled with authority certificates, dedicated pins, and Intalio© validation procedures. All of this results in a highly effective and particularly reliable signature suitable for legally binding documents.
Additionally, organizations will need to implement a comprehensive platform which will allow them to continue their procedures through an online portal. This comprehensive integrated platform should allow them to simultaneously send, review and approve documents by routing them to multiple users internally and externally, visually tracking every step of the document lifecycle.
Content services platforms are an essential part for any organizations contents strategy. Content services platforms cover the more formal aspects of how content is used in an organization; this includes capabilities like document management, records management, workflow and content capture. As opposed to content collaboration capabilities which are used in informal ad hoc collaborations.
How can Intalio help your Organization…
Digital transformation has become critical for the survival of any business during COVID-19 and especially after it. We are in the digital era after all; however COVID-19 has definitely speeded up the process. Our advice to any organization at this stage is to pick up on their digital transformation initiatives and adapt their strategies within the current status-quo.
EverteamGs-Intalio has a strong set of content management platforms presented in a modern-looking user experience features. With its embedded universal viewer, a large number of content types and formats can be viewed, annotated, commented and shared. Its digital signature capabilities also allows to preform the job fully remotely.
The product provides advanced, configurable graphical dashboards which provide intelligent decision making to improve productivity.
The product suite also offers native third party connectors to collaboration tools such as Sharepoint leveraging their content collaboration capabilities such as team spaces and project management.
Instant access to remote workers is supported through mobility apps, in addition to advanced executive experience which redefines the way executives work through a global view on content and tasks for management and decision making.
The information governance software also offers advanced records management and archiving capabilities allowing to manage security, privacy and access controls related to data governed in line with laws and regulations.
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