The Role of AI Technology in Government and Public Sector
It’s not only organizations in the private sector that are continually trying to transform to stay “in the game” with the ever-changing economy. Organizations in the Government and Public Sectors have also come to acknowledge the importance of automation to increase work efficiency and cut unnecessary costs, leaving more to invest in enhancing citizen experience when it comes to public services.
Governments and Public Sectors are onboard to prepare for a technology advance citizen-centric era.
Local governments were pushed to explore innovative solutions to keep up with these demands as consumers and citizens are expecting to be served the same way they are served while dealing with organizations in the private sector that have dramatically shaped how consumers are assisted. Consequently, Government and Public agencies are turning to technological developments to deliver new value for citizens, streamline processes and increase work efficiency within employees in these respective agencies.
Government and public sectors are using technology to:
- Ensure transparency
- Meet citizens rising expectations for a digital services
- Offer better streamlined quality services
- Increase openness and participation between government agencies and citizens
With the demand growing to deploy technologies that improve operations it’s not a surprise when we see a deeper engagement becoming common with Government and Public Sector agencies using software and apps.
Leveraging the newest technologies such as artificial intelligence (AI) and advanced analytics allows public sector organizations to:
1) Digitize their process
Ensure faster and easier collaboration between agencies and departments to directly benefit to every person seeking any public service.
2) Improve their services
Benefit from state-of-the-art tools that help public sector institutions provide high-quality solutions and derive valuable data in the process.
3) Build trust
Create better customer engagement through secure procedures and comprehensive solutions to earn the trust of your citizens.
Technology & Intalio
Intalio© solutions for the public sector and governments gives citizens personalized experiences. They understand and respond to individual needs and help maintain a relationship over time.
Public Sector organizations as well as governmental institutions are becoming more agile as they are continuously automating their processes and implementing modern digital strategies. Governments are automating their Government to government (G2G), government to business (G2B), or government to citizen (G2C) operations allowing end-users to leverage an all-inclusive solution to benefit from e-services like company registration, auditing, as well as contracts, violations, strategy management, and many more. With Intalio, Public Sector and Governmental organizations can contribute to a better future that allows individuals to grow and thrive within a connected ecosystem that ensures higher productivity and a collaborative workflow.
By the beginning of 2016, we saw that most of the governments around the world were beginning to look into implementing cloud technology, which isn’t only saving money, but it’s helping Government and Public agencies move with greater flexibility. These software and apps are connecting residents, tourists and businesses directly to government services creating better engagement and more satisfaction.
Automated and connected processes from Intalio improve efficiency, quality and effectiveness throughout. Government and Public Sector agencies have been implementing the main “blocks” of digital transformation through solutions that we offer – workflow automation, correspondence automation and archiving. In order to further meet the listed objectives and ensure sustainability, transparency and openness, Intalio caters to specific needs through a set of e-services such as:
• Electronic Auditing
Facilitate and accelerate the auditing process and easily submit results to stakeholders all from the same platform. Organize the preparation of annual and third-annual plans in addition to carrying out field missions.
• Company E-Registration
Leverage all the needed functionalities to record and manage the information of legal entities quickly and seamlessly. Add different types of organizations in one comprehensive register.
• Violations Management
Create, process, and validate violations from a unified platform. Standardize all procedures using all the tools and components you need. Manage incoming requests and liaise with relevant government entities.
• Strategy Management
Set and manage the strategic goals and initiatives of the state departments to ultimately implement a specific vision. Create a repository containing all your strategies and link them to their projects.
• Contracts Management
Control the process of creating and managing contracts, from initial proposal to closure. Benefit from an all-inclusive workspace containing all the needed components and information.
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